When to call

Genea Oxford offers you 24/7 on-call medical support during your treatment with nurses and doctors available to answer your concerns over the phone. 

To help you decide when to call the emergency number we've put together a self triage table:

Question Attend for a blood test Call during business hours to speak with a nurse Call the Emergency Number (Outside business hours)

My period has arrived (full flow).

I am creating embryos (not having a Frozen Cycle).

Yes Yes No
My period has arrived (full flow) but I am unsure of my cycle type. No Yes No
I am Bleeding/My period has arrived and my pregnancy test is due in a few days. Yes Yes No

I am in pain, I have taken analgesia (Panadol or Panadeine only) and am not getting any relief.

No Yes Yes
I am pregnant and bleeding. No Yes Yes
I've had a procedure within the last 48hrs and I am in pain (have taken analgesia and am not getting any relief) or I am bleeding (heavy like a period). No Yes Yes
I am having an Ultrasound or Blood Test externally and need a request form. No Yes No
I have run out of medications. No Yes No - we do not have access to medications outside of business hours
I want to discuss my cycle progress. No Yes No
I am unable to take my medications due to a technical malfunction/because I forgot to keep them cool/because I lost them etc No Yes Only if it is your trigger - We do not have access to medications outside of business hours